• Opening Hours: 9am - 5pm
  • Thimphu, Bhutan

Welcome to Aaron Ace Bhutan’s Privacy Policy. We are committed to protecting your privacy and ensuring you have a positive experience when visiting our website or using our services. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information.

By accessing our website or using our services, you agree to the terms and conditions of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the website or use our services.

Information We Collect

We may collect personal information from you when you interact with our website or use our services. This information may include:

  1. Personal Information: Such as your name, email address, phone number, and billing address when you make a booking or inquire about our services.
  2. Payment Information: When you make a payment for our services, we may collect your payment card information or other financial details necessary to process the transaction.
  3. Travel Preferences: Information about your travel preferences, such as destination preferences, accommodation preferences, and special requests.
  4. Communication: We may collect information from your communications with us, including emails, chat messages, or phone calls.
  5. Website Usage Information: We may collect information about your interactions with our website, such as your IP address, browser type, referring website, pages viewed, and the dates and times of your visits.

How We Use Your Information

We may use the information we collect from you for the following purposes:

  1. Providing Services: To provide you with the services you request, such as booking travel accommodations, arranging transportation, and providing customer support.
  2. Personalization: To personalize your experience and tailor our services to your preferences.
  3. Communication: To communicate with you about your bookings, respond to your inquiries, and provide important updates or information about our services.
  4. Marketing: With your consent, to send you marketing communications about our products, services, promotions, and special offers.
  5. Improvement: To analyze and improve our website, services, and customer experience.

Information Sharing and Disclosure

We may share your personal information with third parties in the following circumstances:

  1. Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors, accommodation providers, transportation companies, and customer support providers.
  2. Legal Compliance: We may disclose your information when required by law, regulation, or legal process, or to protect and defend our rights or the rights of others.
  3. Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to a third party as part of the transaction.

Data Security

We take the security of your personal information seriously and take reasonable measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Your Choices

You have choices regarding the collection, use, and sharing of your personal information:

  1. Opt-Out: You may opt-out of receiving marketing communications from us by following the instructions provided in the communication or by contacting us directly.
  2. Access and Update: You may access and update your personal information by logging into your account on our website or by contacting us directly.
  3. Cookies: You can usually set your browser to refuse cookies or to alert you when cookies are being sent. However, if you do not accept cookies, you may not be able to use some features of our website.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes to this Privacy Policy by posting the updated policy on our website or by other means of communication.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us at [email protected]

Thank you for choosing Aaron Ace Bhutan. We are committed to protecting your privacy and providing you with exceptional service.

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